Description
As we continue to grow our product offering, we are focused on continuing to ensure that our customers have the very best experience via our online and web apps. If you have experience with managing digital products, delivering campaigns and creating an innovative digital experience that helps to optimise the consumer sales journey, this could be a great role for you.
This is an opportunity for you to become a specialist and the go to, subject matter expert, in mobile and web app experiences. You will manage and support the digital experience for First Utility consumers. By monitoring our current online capabilities alongside customer insight, identifying commercial opportunities and then making recommendations for change, you could make a real difference.
Some essential skills required for the role
Experience of being a digital/technical product specialist
Experience in the design and delivery of strategic and innovative digital projects
Ability to establish reporting and analytical frameworks, that ensure the accurate evaluation of the key journeys
Proven ability to translate customer insight into propositional requirements
Some skills that would be nice to have in the role
Expert business analysis skills
Strong understanding of project management methodologies and processes
Ability to work with a large, varied work portfolio
About First Utility
Here at First Utility we want to make a difference. We are changing the face of the energy industry by campaigning for more transparency, better communication and a speedier switching process. Through pioneering technology and sharing our knowledge, we put our customers firmly in control of their energy, so they can spend less on what they need and more on what they want.
We are proud to deliver award winning service and as we continue to challenge the industry, our talented people are integral to our journey; our people make that difference. As we continue to grow our Team and expand our service offering, we now have office locations in Coventry, London, Krakow and Hamburg.
What will you get in return?
First Perks is our benefits portal where you can access BUPA Private Healthcare, childcare vouchers, pension scheme, cycle to work scheme, our staff tariffs and exclusive savings and discounts from nearly 900 retailers - including holiday deals to help you make the best of your 25 days holiday plus Bank Holidays, (and the opportunity to buy 3 extra holiday days a year). First Perks features discounts for many of the biggest brands - from Lastminute.com to Amazon, from John Lewis to Tesco; there is something for everyone.
Quarterly away days and 'fruity Fridays' are traditions that we have held onto as we have grown as they are very popular throughout the business.
Apply now
Are you're looking for your next career move within the digital arena and have experience of developing and managing mobile and web app products? If you're looking for a role in a company that values it's customers and wants to be a part of optimising the digital journey, then apply now or contact us to find out more.