Description
Level 2 Support Engineer - Dublin - Long term contract
Our client a Global IT Services company are looking for L2 Support engineers (long term contract) to join there customer programme.
For this role you must able to demonstrate:
- Incident management - Trouble shoot and resolve network incidents
- Raise ticket with product vendors and coordinate to resolve issues
- Perform periodic configuration backup and restore as per policy
- Execution of iOS Upgrades, security patches and bug fixes
- Perform activities related to change management (eg creating change requests, prepare for change create scripts, configuration files etc.), following change process and procedures.
- Maintain network asset information and update network topology diagrams periodically
Deliverables
- Monitoring of alerts and troubleshooting alarms
- Work on incident tickets and resolve them
- Work on change tickets and execute them during change window
- Participate in review meetings to discuss and provide recommendations for service improvement
- Report on availability and performance of network and network devices
- Prepare shift handover notes for any pending issues
- Prepare daily/activity report
- Work on activities/projects as directed by the client manager
Please send your latest CV for consideration.