Description
Location: Lexlip, Co. Kildare
Salary: Negotiable Day Rate Contract
Contract Type: 3 - 12 Months
Start Date: Up to 1 Months Notice Period Accommodated
WINDOWS TECHNICAL Support Engineer
Alternative Titles: IT Support, Support Analyst, Operations Engineer, Technical Support, Level 1 Technical Support, Level 2 Technical Support, Windows Engineer, Support Engineer
Our client a global Information technology giant is seeking an experienced Windows Support Engineer to join their team on an initial contract basis but there is potential for these roles to go permanent. My client is looking for candidate to provide deep technical support for Servers running Windows Server 2008 R2, 2012, 2012 R2, 2016
The Windows Technical Support Specialist will be required to be part of a shared service team providing service to a number of customers. As part of this team you will require to become part of an on-call roster and to be available to work shift hours
Windows Technical Support Engineer KEY Responsibilities:
- To deliver a support service in Ireland. This will encompass:
- Incident resolution
- Problem determination
- Root cause analysis
- To contribute to and develop the expertise of the team and to share it with the other support teams
- To take part in projects linked to Service Quality Improvement and Business growth.
- To represent the Windows team and be one of the main linkage with other teams and Service Providers.
Windows Technical Support Engineer ESSENTIAL Requirements:
- Windows 2003 & 2008 troubleshooting methodology: MCP/MCSE training
- Bachelor's or undergraduate degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.
- Strong technical knowledge in:
- Performance monitoring tools
- Windows administration
- PC - Server architecture including Blade systems and interconnects
- Windows Server installation and configuration
- SCSI and Storage technology - Good theory & hands on knowledge
- Windows Networking - TCP/IP
- Managing discs and logical partitions
- Windows Clustering
- Active Directory
- Level 2-4 IT Support experience
- Excellent communication skill: Oral and written - English
- Customer and service orientation
- Ability to operate well in an international environment
- ITSM knowledge
- Extensive previous Tech Support experience.
- Must possess very good experience with various computer peripherals and applications.
- Must possess very strong problem solving and resolution experience.
- Must be very customer oriented and focused on meeting the customer's needs.
- Must have very good verbal and written communication skills in English.
- Experience in telephone and/or hands-on application, desktop, network and/or database support of both internal and external customers.
- Experience in installation and configuration of PCs, Servers, hardware, software, etc.
- Leadership qualities: Integrity, attention to detail, timeline sensitive, goal oriented.
Windows Technical Support Engineer DESIREABLE Requirements:
- Certifications such as MCSE, CNE, MSP, Cisco or similar certifications would be preferred.
- Desirable experience in project delivery.
- VMWare
- OpenView
- Citrix XenApp 5.0
- Office Lync 2010
- VMware ESX (preferably v5 but v4 will suffice.)
- VMware SRM
- Data Protector (Tape & D2D)
- Blade Enclosures