Description
One of my government clients is looking for a Helpdesk Officer for a 3-4 month contract with possible extension, based in Bathurst (10 minute walk from Bathurst station). You will be working alongside another Helpdesk Officer to answer enquiries in an effective and timely manner in order to resolve customers' requests.The skills and experience required for this role are as below:
Previous experience working in an IT Helpdesk experience
Experience with ticketing system (eg Remedy)
SAP experience as a user highly advantageous
ITIL certification highly regarded
In addition to the above, you will also need have excellent communication skills and have a strong customer focus to be successful in this position. If you believe you have the right skills and experience, please apply now with your updated CV.
NB:
Hours of work will be 7 hours per day, 35 hours per week, Monday to Friday between the hours of 7:30am and 6pm.
Please also note this position will require you to undergo a mandatory police check and working with children check.
Reference: S36