Description
Technical Project Manager
Cork, Ireland
Long Term Contract (6 months Initially)
Rate Dependant on Experience
I am looking for a Technical Project Manager to work via my client who are a consultancy with their global, market leading, end client in Cork.
The purpose of the role will be Project Management, and the right candidate will have the following experience:
- Proven experience in managing and understanding technical projects
- Proven experience working with engineers
- Strong at driving cross-functional teams
- Can get things done - this must be evident within your CV
- Excellent communication and relationship building skills
- Having previously performed as a Business Analyst would also be beneficial experience as there is a skills overlap in this particular role
- Worked on Call Centre Technology Projects, specifically Genesys
Specific Tasks/Responsibilities include:
- Project Managing identified global Call Centre Technology (CCTech) projects - including defining timelines, on time delivery, on budget delivery, coordination across SSGs, stakeholder management, risk management, testing and QA, implementation and warranty
- Partnering with the EMEIACCTech Technical and Program Leads to deliver identified CCTech projects in EMEIA
- Understanding functional and technical changes associated with the identified CCTech projects being managed from EMEIA
- Some business analysis tasks will also be required as needed.
- Working with the EMEIA team to partner with the EMEIA Contact Centres and support business needs. This may involve analysis, functional support, testing support, project and release go-live and warranty support.
- Representing EMEIA in global forums.
- Working with business users to trouble-shoot and validate reported issues. Liaising with APS team to ensure non-critical issues are effectively worked to completion.
- Previous experience with Customer Systems applications would be an advantage.
This would be an excellent opportunity for a Hybrid Business Analyst/Project Manager or a Technical Project Manager who would like the opportunity to gain experience working with a consultancy with a HUGE end client. My client will move quickly, and they are looking for someone to join them as quickly as possible, so please do not delay in submitting your CV for immediate consideration.