Deskside Support Engineer (L1 level), Finland - Espoo.Freshers can als, Project offers

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Deskside Support Engineer (L1 level), Finland - Espoo.Freshers can als

Job type:
on-site
Start:
n.a
Duration:
6 months
From:
HCL GB Ltd
Place:
Uusimaa
Date:
04/16/2018
Country:
flag_no Finland

Project description:
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Hi All

JOB-L1 Level support in Desktop Services. Candidates without Desktop services experience can also apply.

Work Location - Finland-Espoo ()

Language Dependency - FINNISH

Job Description - Given below

Provide hardware/software/network problem diagnosis/resolution via telephone for customer's end users for L1 level support

Route problems to internal I.M. support staff

Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution

Administer and provide User Access and Exit controls

Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's

Knowledge, skills & experience

Very good Finnish & good English (min B2)

Education - any formal background will be considered

Analytical and systematic problem solving skills required

Technical helpdesk or technical call centre experience

Candidates without support experience can also apply

The following will be considered an advantage:

Help desk, customer service, and support experience with problem solving involving hardware, software, and networks

Phone support experience

Hands-on work experience with the

Technical & customer specific training will be provided following for experienced candidates Windows Operating systems

Clients: Windows8, Windows7, Windows XP

Servers: Windows 2008, Windows 2003, Windows 2000

Remote desktop connectivity applications (Bomgar, TeamViewer, LiveMeeting)