Description
Senovo IT is urgently looking for:
A Serialization Support Engineer/Technician (Automation/Industrial/Process/Controls-System Software) fluent in French at a native level for a 1 year project near Strasbourg.
Relevant Experience (Yrs)
5+ years
Experience Required
Required
- Experience of providing Tier-1 support to pharma manufacturing/packaging solutions.
- Excellent understanding of pharma packaging processes, Industrial Automation Systems, SCADA, PLCs, packaging HMI systems
- Good understanding of writing and executing validation plans, I/Q, OQ, PQ process
- Excellent problem solving and analytical skills
- Ability to troubleshoot software/hardware issues and provide timely resolution.
- Excellent understanding of Incident and Change management tools and processes
- Excellent analytical, organizational, team and project management skills
- Excellent written/verbal communication skills
- Strong documentation skills - should have experience of writing requirement specifications, design documents, test summary reports etc.
- Strong understanding of software development life cycle and maintenance plans
- Experience of working in a support role/organization
- Understanding of SQL server databases, Sharepoint, Visual Basic OR Industrial Automation systems/SCADA systems
- Ability to co-ordinate with cross cultural teams (TCS/Vendor/Customer), close process gaps and provide value improvement ideas.
- Understanding of GMP process, GMP systems used in Pharma
- Bilingual (Local language and English) is must.
- Ability to work in a flexible/rotational shift schedule
Desired
- Understanding of Pharma Serialization.
- Knowledge of Automation control systems, automation software.
- Understanding of Systech® Suite of products and vision systems.
- Familiarity with pharma packaging processes and packaging equipment custom software
- Experience in providing engineering support in pharmaceutical manufacturing and packaging operations
- Worked in direct support of and along with the maintenance staff to maintain both complex and simple systems used in packaging operations
- Understanding of Packaging line hardware, PLC programming.
- Experience of vision inspection systems used in packaging.
Roles & Responsibilities
- Provide Level 1 support to Serialization execution System.
- Coordinate with remote teams teams in Automation/software qualification and software validation activities and further provide assistance to Serialization support team to manage serialized lines.
- Develop and support a global, repeatable, and logical process to effectively resolve any issues arising from the installation and subsequent operation of Serialization hardware components in packaging operations.
- Maintain and update procedures as required.
- Updating Engineering, User requirement and design documents for any change made to Serialization system.
- Maintain Spare Parts inventory and communicate effectively on time for any new spare parts requirements.
- Formal investigation of support issues, communication with impacted stakeholders, vendor, resolution/closure of the issue, and updating appropriate knowledge management records.
- Providing updates to customers regarding ongoing issues.
Generic Managerial Skills
- Resource should be quick learner and self-driven; capable of meeting with Business Users and working cross-functionally to define requirements, configure and deploy solutions
- Ability to plan and prioritize work effectively to meet defined delivery levels in a customer facing role.