Description
We offer some of the most interesting and challenging roles where you get to work with the latest IT Technologies with some of the biggest clients in Belgium.
For our client we are looking for a Tetra Motorola Network Dimetra 6.2 engineer
The service engineer is part of a virtual team with members in multiple EU countries and is responsible for the operation, maintenance and support of the Tetra Motorola Network Dimetra 6.2.
Project Start: ASAP
Project duration: 6 months with an option to extend
Location: Antwerp, Netherlands, Amsterdam or Utrecht. Option of remote work.
Languages: Dutch and English are required
Task include:
* Monitoring and daily analysis and resolution of all alarms and notifications
* End-user incident analysis and response
* Proactive investigation of potential network faults or alarms to improve preventative network management
* Implementation and optimization of fault diagnostic techniques and processes
* Provide guidance to other on-site staff
* Ensure all applications associated with the network are operating correctly
* Redundancy management and troubleshooting
* Cluster infrastructure management and maintenance
* Ethernet Site Connectivity Support
* Telephone InterconnecT management and troubleshooting
* Authentication and Encryption management
* Zone configuration management
* Resolve all tickets raised within Service Level Agreement (SLA)
* Open cases or escalate to the next support level of Tetra engineers
* Daily check of TETRA system health
* Performance of database backups/restoration as per scheduled or unscheduled requirements
* Download and installation of security software at the required intervals
* Check and ensure infrastructure spares inventory remains consistent with the system release and support requirements
* Establishment and maintenance of accurate records of all system configuration
* Diagnosis and restoration of faults down to Field Replaceable Unit (FRU) level
* Perform site visits to assist site engineers in trouble resolution of complex problems
* Conduct and/or manage Preventative Maintenance Inspections of the network centre including system component replacement and configuration, database backups, link restoration
* Be willing to do field intervention for complex incidents (refusal is not acceptable)
* Performing systemupdates if aquired
* OnCall during the night, weekend and holiday
* Generating system reports based on the Motorola standard tools
* CMDB updates
EXTENT OF CONTACTS AND REPORTING
The Tetra Service Engineer will be under the guidance and management of the designated Technical Support Supervisor. He/she will cooperate with other technical and management functions within customer organisation and the GDC (Global Delivery Centre) to fulfil his/her assignments.
DECISION-MAKING
The Tetra Service Engineer will provide input to the GDC decision-making process on technical and operational level.
SKILLS
The applicant must possess the following pre-requisite skills, expertise and knowledge
* System operational solid experience (ideally no less than three (3) years) on Motorola Tetra networks
* Completed three (3) years of college education in the field of electronic engineering or have equivalent civil/military experience
* In-depth understanding of the functions and operation of a TETRA standard and general networking equipment
* Be familiar with the ITIL operational processes
* Good knowledge and minimum of 3 years of experience on IP & data transmission networks
* Troubleshooting skills
* Good communication skills: verbal and written Dutch and English
* Basic knowledge of VHF and radio environment (eg SWR measurements)
* Team player
* Ability to work independently
* Flexible and used to work in an international stressful environment
* Fundamental technical, electrical and high frequency knowledge
* Valid driver licence B
Required education:
* Diploma bachelor degree or proven required experience
If you are interested in this vacancy, we would be pleased to receive your updated CV, availability and your hourly rate with everything included.
Please feel free to contact me if you have any questions.