Technical Support Engineer

Rome  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Description

Technical Support Engineer

Whitehall Resources are currently looking for a Technical Support Engineer

Key Requirements:

- Provides IT Desktop support to the relevant End-user community in the location/region based (based in Rome and remote support to others EMEA office), this includes all desktop computing hardware and software and peripherals.
- Will be required to lead problem resolution activities in order to get technology incidents and problems resolved.
- Will be expected to take ownership for assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem, with minimum supervision.
- Responds to request for service with experience and compliance in established time limits.
- Identifies and solves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems.
- Trains employees and orients them on how to use computer hardware and software applications.
- Maintains other relevant computer peripheral devices such as Monitors, Printers, Video teleconferencing problems.
- Supports drive imaging for desktop/laptop systems.
- Makes timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and work in conjunction with the Global Service Desk and other IT operations/engineering groups to provide resolution.
- Committed to all components of IT availability as they will act as both an incident and problem manager for any issues impacting our remote offices.

Key Competencies:

- Uses technical skills and experience, to meet and exceed job requirements, is in command of critical issues
- Takes the initiative to identify current and potential problems and determines the best solution to these.
- Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and get things done in a complex multi-level organization.
- Communicates well both verbally and in writing in English and Italian language, creates accurate and punctual reports, shares information and ideas with others, listens carefully and considers what others have to say, including different viewpoints.
- Focus is on immediate/some shorter-term projects.
- Developing professional with thorough knowledge of concepts, principles and methodologies in specialized area.
- High level of customer service skills needed, including: Approachable attitude, Ability to be direct and patient with customers, Frequent follow up with customers.
- Able to maintain always a positive attitude in front of the customers.
- Driving IT processes and procedure within the Business and helping them with the right flexibility.

Key Experience:

- English and Italian language (written and verbal skills).
- Excellent problem solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly.
- Experience working on small projects and delivering against timelines.
- Excellent organizational, communication, and technical skills with a strong customer service orientation.
- Excellent written and verbal communications capable of delivering at a senior level.
- Must have working knowledge across all the IT disciplines including hardware, software, telephony, video teleconferencing, and connectivity.
- Ability to establish strong relationships with individuals at the supervisor/team manager level.
- Ability to communicate effectively with both technical and non-technical teams.
- Ability to work independently while collaborating with remote teams in a fast paced environment.
- Minimum 3 years of experience in 1st/2nd/3rd level Corporate IT support, gained in a multi-site IT operations environment.
- Must be self-managed and a self-starter with a positive attitude.
- Able to perform root cause analysis.
- Capable of proactively recommending effective courses of action, communicate resolution, policy and procedures to the various IT stakeholders, management, and end user population.

Start date
ASAP
Duration
3 months+
(extension possible)
From
Whitehall Resources Ltd
Published at
20.04.2018
Project ID:
1541956
Contract type
Freelance
To apply to this project you must log in.
Register