Description
Gazelle Global is looking for a Swedish speaking Service Desk Analyst L1 to start ASAP in Budapest Hungary.
Role description:
Work in a service desk team which provides Swedish and English IT support for an international customer.
This is a role requiring candidate to provide excellent Level 1 End User IT support, instruct users on usage of software, announce urgent/important information from IT group, resolve and in case of a need assign software, hardware and network requests to the appropriate IT team.
Tasks:
* Call and Incident Handling
* Knowledge management - Learn and implement new technologies, tools, processes and policies. Document new technical solutions in knowledge
Required:
* Fluent Swedish language knowledge and high level of English
* Excellent learning skills and high level of flexibility
* Exposure to Knowledge of Windows XP/Windows 7, Microsoft Office and Internet Explorer
* Excellent phone etiquettes and customer service skills
* Exposure to Hardware knowledge (Desktop and Laptop)
* Good analytical skills
If interested kindly forward your most up to date CV not to miss out.