Description
Synergize Consulting are recruiting on behalf of our client, one of the "Big 4" financial consultancy firms who are seeking a Workflow and MI Manager to be based in their busy Crawley office, three miles south of Gatwick airport/train station. This position will involve working Monday- Friday from 09:00- 17:00.
The successful candidate will be responsible for overseeing the Workflow and Management Information teams within an engagement. Deep understanding of Operational/Workflow Support and MI requirements with the ability to design, implement and manage processes and reporting.
Task will include:
- Contribute to the creation and implementation of best practice management information and workflow process implementation inclusive of vision, strategy, policies and procedures to aid and improve current framework
- Responsible for all management information and for development of these services in the organisation
- Responsible for all workflow support and development of these services in the organisation
- Lead management information development activities ensuring delivery against operational requirements optimising efficiency and cost
- Lead workflow activities ensuring productive FTE are best positioned to deliver against operational requirements
- Refine systems and methods to continually improve reporting and workflow so that the organisation can better anticipate client and operational needs
- Monitor key processes for robust reporting, operational delivery and MI development
- Review data and trends to diagnose problems and concerns from an MI and operational perspective, feeding into senior operational management as appropriate
- Manage, coach and develop team leaders and high performing teams that meet agreed objectives, deliver best practice results and work to make continuous improvements.
- Set department objectives/KPIs, review and implement ways in which to enhance the performance of the management information department and add value whilst identifying process and cost efficiencies.
- Collaborate with internal stakeholders to obtain and ensure that current and accurate information is used for MI purposes to meet operational requirements
- Regularly communicate MI packs to internal stakeholders and review reporting tools to ensure accuracy and robustness
Qualifications and skills:
Essential:
The successful candidate will possess strong analytic, design and influencing skills, ideally gained in the Financial Services industry:
- Experience in MI management
- Experience in Operational management and strategy at a senior level
- Proven management skills with the ability to optimise team performance and development
- Highly skilled communicator and influencer with the ability to communicate complex concepts to others
- Excellent interpersonal skills with the ability to form and maintain strong, influential relationships internally and externally and engage with stakeholders
- Commercial and financial awareness, with a full understanding of the impact of failure with regards to business costs, production targets and fulfilment of client expectation
- Highly developed numeracy, statistical and reporting skills with the ability to analyse, interpret and manage information, data and trends whilst understanding operational impact and influence
- Project management skills
- Experience in Change delivery
- Results orientated and organised with the ability to plan and deliver against deadlines and the ability to motivate others to deliver
- Significant experience in management information and workflow roles within financial services
- Excellent understanding of the financial services industry
- Strong IT systems knowledge and skills including advanced Excel skills and the ability to learn new software packages