Collateral Management - Onboarding and Client Account Manager

London  ‐ Onsite
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Description

RESPONSIBILITIES OF THE ROLE INCLUDE:

Client and management KPis
KPIs requirement: business and functional requirements
Prepare and contribute to KPIs for clients and for management
Ensure that all KPIs are explained and investigated
Document and update KPIs procedures
Propose KPIs enhancement for better risk monitoring and/or work efficiency
Participate in KPIs testing for collateral management system new releases (UATs)

Act as point of contact for clients - manage the day to day relationship with clients:
- Dealing with clients (and counterparties') queries
- Liaise with other departments of the bank with a view to resolving clients' issues
- Prepare and contribute to client service reviews (review of operational performance and issues)
- Report clients expectations for new services to Product specialists

Assist margin call analysts for the daily Operations Production:
Preparing and conducting the margin calls
Calculate/validate interest on cash balances calculations
Controls (eg reconciliation on securities and cash balances and movements between the collateral management system and the custodians/cash correspondents)
Reporting on margin call disputes (write up succinct comments to explain margin call disputes (based on reconciliations performed by the portfolio reconciliation team)
Ensure that all disputes are explained and investigated
COMPETENCIES REQUIRED;
Work experience in a client facing role
Strong communication skills - essential for the resolution of day to day issues with clients, counterparties and various departments (ie middle offices credit and legal, etc)
Work experience gained in a role requiring significant problem solving skills
Comfortable in using Excel for the creation and maintenance of KPIs
Strong awareness of operational risk
Committed team player - there may be long hours: the team is small, work is dependent on the availability of upstream systems, which may be late, counterparties may also be late in confirming their agreement to our margin calls)
Easily adaptable and capable of dealing with change
Knowledge of cash and securities settlement processes and reconciliations if possible
Language: English mandatory; conversant in French will be a plus

Start date
ASAP
Duration
6 months
From
DBFS Ltd
Published at
25.05.2018
Project ID:
1560802
Contract type
Freelance
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