Description
• Serve as the subject matter expert on ServiceNow functionality to guide project teams in performing functional designs• Clarify and assist with technical and application configuration queries
• Provide technical validation of functional designs e.g. whether customizations are necessary or out of box ServiceNow features can meet the requirements.
• Provide guidance on ServiceNow’s best practices
• Document technical design specifications based on business and functional specifications
• Configuring / customizing ServiceNow based on business requirements
• Designing and building of prototypes based on abstract ideas to shape concepts into reality
• Support pre-sales activities by designing and building mock-ups or prototypes to help drive Client discussions
• ServiceNow module implementations
• Articulate functional and technical designs to both Project and Client leadership
• Workflow driven Automation / Integration with other applications for Request fulfilment activities to improve speed of delivery and reduce human intervention.
Technical Qualifications:
• JavaScript hands-on experience
• Java application development experience
• Experience working with scripted SOAP / REST web services
• Experience working with Jelly Syntax, Angular JS framework, HTML and CSS are preferred
• Experience in Develop and design Self-Service Portals (UI for both Personal computer and Mobile) is a plus
• Workflow Automation experience
• ServiceNow configuration and customisation experience
• SCRUM or Agile project experience
• ServiceNow Admin Certification (desired)
• ServiceNow Implementation Certification (optional)
• ServiceNow Application Developer certification (optional)
• Ability to translate complex technical documents into shipping code
• Excellent command of the English language and technical communication
• Experience working with large global organisations would be an advantage