Description
Customer Service Advisor German Speaking
Slough Berkshire
£ + 10 Bonus!
Contract until January 2019
Come and join our fun, friendly and productive contact centre in Slough, only 30 minutes by train from London Paddington, our offices are just 10 mins walk from the train station with a free shuttle service for those mornings you need it!
Your role and responsibitilties
Providing exceptional Customer Service to both German and English Customers handling consumer questions from across the world. You will talk to our consumers handling questions through multiple channels including Phone, Email and Web Chat. Every day is different, you will be handling around 60 customer contacts ranging from shopping enquiries about our online shop questions about up and coming new product launches through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. We are true to our LEGO Values where we have a Fun working environment with regular learning delivered from our in-house training team.
You will need to:
Be fluent in English plus other Languages, both spoken and written with good MS Office skills
Have the ability to multi task and prioritise your workloads to meet customer expectations whilst ensuring to respond to them within our agreed service levels
Be a good team player, who can share best practice and work together as part of One Team
Ideally, have customer service experience either in a contact centre or service industry
Have a passion for different cultures and a thirst to learn and develop
Be a brilliant relationship builder who can communicate with people of all ages
In return you can expect:
A 3-week thorough induction programme to ensure that you are ready to deliver a premium service to LEGO Consumers
Competitive salary and participation in the company bonus scheme
Generous discount on LEGO products and an annual Merlin Pass
A box of treats including, an attractive pension plan, Season ticket loans to help spread your travel costs, a great holiday allowance and access to LEGO Heart a website full of discounts and deals on leading retailers to name but a few.