Description
You will be allocated to different projects that are related to the domain of sales & marketing.
There are 3 distinct missions to realize:
- Update the To-Be processes of the already delivered B2B CRM phase 1 (from contract signature till start of delivery)
- Draw the implemented business processes for the specific business scenario: injection contracts
- Define the To-Be processes for the B2B CRM phase 2A (from marketing campaign till contract signature)
Process analyst is responsible for the analysis, documentation and validation of the L3 business processes. He/she will align on regular basis with different stakeholders and organise structured meetings.
in General Process analyst TAsks include
- Take a leading role in the process analysis.
- Organize workshops to define the level 3 (L3) To-Be processes (preparation, animation, conclusion)
- Organize workshops to update the L3 To-Be processes according implemented solution (preparation, animation, conclusion) for B2B CRM phase 1
- Take initiative to align with different stakeholders
- Draw the L3 To-Be processes in the chosen tool
- Organizes the validation of the different processes
COMPETENCES
- Act as a lead for process analysis, be available for the project team, be the SPOC
- Responsible for documenting the L3 business processes
- Responsible for animating the workshops in order to get efficiently the best result
- Make distinction between primary and secondary priorities
- Be pragmatic and apply lean principles
- Able to work independently and in team
- Strong communication skills, able to communicate and report in a clear way (KISS)
- Willing to work from Hasselt and Brussels
- Customer facing attitude
- Pro-active attitude
- Come with improvements and make it clear to the other project members
Background
Knowledge & EXPERIENCE
- Master or similar experience
- Significant and relevant similar experience in Business process analysis
- Functional knowledge on the CRM processes (mandatory)
- Autonomous
- Excellent analysis skills
- Languages; ENGLISH, FRENCH AND DUTCH