Description
Identity Access Management Officer/Operator
Role:
As a member of the Data Security Administration (DSA) team, your main responsibilities will include:
Customer Support:
- phone and e-mail contact with end users
- face-to-face assistance to users
- follow-up end-to-end progress of tickets/requests
- guidance of users in end-to-end processes
- escalate to 2nd and 3rd levels when required
- maintenance of IAM related Intranet community
Identity Access Management services
JML requests:
- User access rights management on multiple platforms
- Quality checks
- Monitoring (uncorrelated accounts)
- Provisioning
Additional Access requesting (DSA tool)
Escalations and problem management
External participants management
Monitoring - early and late shifts