Description
Service Desk Analyst
A market leading global organisation with offices across Yorkshire is looking to hire Service Desk Analyst based from their prestigious offices in central Leeds.
Working part of a small support function you will be responsible for logging, prioritisation and tracking of all IT support issues and queries. you will be also be responsible for running a responsive and proactive IT Service Desk in line with ITIL standards.
Accountabilities
- Log all IT issues on the central service desk system
- Assist in the resolution of issues at the first point of contact wherever possible
- Where required, escalation of issues to the appropriate member of the IT team
- Analysis of service desk issues, identifying themes and training requirements
- Performing visual checks of Servers and networking equipment each morning
- Implement solutions and ideas that improve our ability to provide great service
- Liaising with 3rd party suppliers with regards to hardware and software fixes
Skills Required
- Proven record of working in a busy IT support environment
- Experience of managing third parties to deliver technology solutions on time
- Experience of working within a busy and demanding environment
- Experience of managing a multi-site environment
- Demonstrable knowledge of virtualisation technologies