Description
Customer Services, Complaint Handler, Financial services, Pensions, Investments
Customer Services/Complaint handler required to work with our financial services client to resolve complaints fairly, promptly and efficiently.
You will also be required to handle HMRC related complaints which are expected to be significant over the next few months.
- Calls will be received over the phone, email and letters - The analyst will be required to communicate promptly, politely and professionally.
- Applicants will have experience dealing with difficult situations in a professional manner.
- Strong letter writing skills essential
- Remediation and calculation experience
- Experience of Pensions and/or investments products essential.
- Previous experience in a complaint handling role within a financial services organisation essential.
- Individual measures for output and quality are met
- Complaints are clarified and agreed by telephone with the customer ensuring the complaint is fully understood