Customer Support Engineer - Spanish Speaking

Madrid  ‐ Onsite
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Description

Flint are recruiting for a Customer Support Engineer with advanced knowledge of Routing and Switching, Voice/Video, Data Center and Wireless. You will possess effective Troubleshooting and Analytical skills with the ability to communicate effectively in English and Spanish both verbally and in writing


Roles and Responsibilities

  • Act as a technical focal point for network problem resolution. Troubleshoot and resolve customer network problems across a broad range of technologies. Provide Network-level problem resolution, including troubleshooting on the entire Cisco network for complex and critical issues. Is a dedicated Technical Escalation point of contact for moderate to complex network issues.
  • Provide problem Root Cause Analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions,
  • Provide Software Referrals to address critical problems identified across install base.
  • Review and analyze trends and work with the High Touch Operations Manager (HTOM) in providing quarterly reports detailing corrective action plans, and other actions planned for the next quarter.
  • Shorten the time to resolution during complex and critical situations by using knowledge of the customer network and their operations.
  • Assist the FTS Teams, Technical Assistance Centre (TAC) and HTOM, on any specific matters which may arise in the delivery of the High Touch Support Services on their customer accounts.
  • Occasional business travels are required (EMEAR, APAC, US)
  • Successfully manage customer relationship. Support service delivery on accounts under his/her responsibility. Generate reusable Intellectual Capital in the form of standard customer deliverables. Question the way of working and suggest improvements.
  • Provide remote or onsite deployment support. When appropriate act as Lead Engineer for HTTS and TAC when driving customer's escalated or reoccurring reactive issues to resolution.

Qualifications

  • Advanced knowledge of Routing and Switching
  • Advanced knowledge of: Voice/Video
  • Good Knowledge of Data Center, Wireless, Security will be a plus,
  • Effective Troubleshooting and Analytical skills
  • Ability to communicate effectively in English and Spanish both verbally and in writing
  • high interpersonal skills, very good presentation skills (to technical and non-technical audience)
  • CCNP or knowledge equivalent

Desired Skills

  • Bachelor's or Master's degree in engineering (Computer Science, Electrical Engineering, Telecommunication or equivalent)
  • Experience in designing, deploying or supporting Cisco Solutions
  • Operation and configuration of Cisco's data center and network devices (eg Nexus, Catalyst Routers, Switches, Load Balancers, Storage Networks, Application Optimizers, UCS Server technologies, and VMWare Virtualization)
  • Good Knowledge of Cisco IOS
  • CCIE
Start date
ASAP
Duration
6 months +
(extension possible)
From
Flint Consulting Limited
Published at
11.08.2018
Project ID:
1613663
Contract type
Freelance
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