Description
This organisation is one of the world's leading financial institutions. We specialise in providing asset servicing solutions and asset management to both institutional and personal clients. The delivery of products and services to this client base is supported through a network of offices around the globe.
ROLE
Responsible for the day to day processing (and, where this work is processed offshore, oversight) distributions, regular orders, commissions, regulatory reporting and ensuring that all client service standards and regulatory requirements are met.
PRINCIPAL RESPONSIBILITIES
- Oversight of the processing and quality check a wide range of distribution and technical transactions through our systems, to regulatory and client standards (Including FCA CASS regulations)
- Ensuring that the team's work is completed to deadlines and that any outstanding work is monitored and tracked to completion utilising:
- Workflow queue management and analysis
- Monthly KPIs
- Responsible for monitoring and ensuring resolution of enquiries and exceptions. Communicates with various areas, other banks and brokerage firms to resolve exceptions.
- Day to day assistance and guidance provided on the processing quality and timeliness in India, seeking appropriate information from local management there where required
- Escalation point for unresolved issues to the India TA team.
- Complete and review any incident reports
- Partner performance is monitored and feedback is provided through monthly one to one meetings
- Responsible for the recruitment, development, appraisals and retention of staff
- To work with the Manager and Group projects area on any allocated Client projects.
- Maintains a close working relationship with other areas, such as Dealing, Registration, Settlements, Management Accounts and other internal areas such as the Relationship Managers
- Fulfil additional, relevant, tasks appropriate to the role and business requirements
ACCOUNTABILITIES
- Employees are required to comply with the regulatory regime in which this organisation operates as appropriate to the above role.
- Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled.
- Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.
RELATIONSHIPS INTERNAL KEY STAKEHOLDERS
- Relationship Managers - Management Team - Internal Clients
EXTERNAL KEY STAKEHOLDERS
- Regulators including, FCA and FED - External Clients - External Advisors - External Banking Partners - External Auditors/Trustees and Compliance - Shareholders
QUALIFICATIONS/SKILLS/EXPERIENCE
- Demonstrate a detailed working knowledge of distributions, regular orders, commissions, regulatory reporting together with CASS knowledge and impact across the various processes
- IAQ Merit award or working towards this qualification
- Ability to review and resolve complex issues working under pressure meeting challenging deadlines
- Customer Service experience
- Excellent planning and organisation skills with a flexible approach to work
- Ability to work on own initiative
- Effective verbal reasoning and numeric skills (Essential)
- Good keyboard skills to include MS Excel and ability to learn systems used within the business (Essential)
- It is a requirement of the role that you will have obtained, or will obtain, the Investment Operations Certificate (IOC), passing all 3 exams, within 2 years of commencing the role
KNOWLEDGE
- Extensive knowledge of collective investment scheme administration and the regulatory environment is highly desirable
- An understanding of Unit Trust and OEIC administration
- Knowledge and understanding of FCA/HMRC regulatory Environment CORE COMPETENCIES
- Interpersonal (relationship building, respectful, problem solving and understanding)
- Communication (listening skills, oral communication skills, information sharing and written communication skills)
- Self-management (adaptability, integrity, learning and trust builder)
- Motivation (closure and result seeking)
- Thinking (decision making, idea generation, inclusion and problem solving)
- Organisational Knowledge (current knowledge, knowledge and understanding)
- Client Service and Quality (quality, relationship building and client satisfaction)
- Administration (coordination, execution, planning and time management)
- Leadership (direction, idea generation, knowledge sharing and team recognition)
- Compliance