Description
- Expertise with the installation, configuration, and troubleshooting of Microsoft Operating systems and Microsoft Office applications
- Exceptional customer service skills
- Strong communication skills and the ability to explain technical solutions to end users in an easy to understand way
- Experience with an ITIL based ticketing system (Remedy, HEAT, ServiceNow)
- Strong technical and analytical skills, with solid experience in problem analysis and resolution of software problems
- Exceptional HW troubleshooting and diagnosis skills
- Ability to thoroughly follow SOP, checklists, and other instructions
General Skills:
- Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
- Installs and optimizes HW/SW/Networking product and configurations.
- Perform diagnostics and resolves product performance problems.
- Ensures customer satisfaction by preventative maintenance and configurations which may impact product performance.
- Needs a thorough understanding of Windows 7 & 10 and PC hardware.
- Responsibilities include imaging and configuring PCs that are required to fulfil incidents, IMAC, and Refresh projects.
- Installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
- Strong hardware and software installation and support experience.
- Ability to install, test and troubleshoot computers and peripherals.
- Perform configurations and Break/Fix in a PC configuration and setup environment.
- Process daily tickets to meet or exceed SLA's.
- Work will include troubleshooting, hot swaps and asset tracking tasks.
- PC/laptop Hardware and software, Advanced
- Hardware installation, diagnostics and support, Experienced
- Maintain knowledge of current and new technologies. Seek opportunities to learn new skills.
- Will be expected to be able to research problems and products when necessary
- Provide on premise support for projects and other support teams where needed
- Support and maintenance of inventory and asset management processes and procedures
- Understanding of or experience with imaging and diagnostic tools.
- Ability to multi-task and manage time efficiently.
- Must be able to lift and transport desktops, laptops, monitors, printers, and any related equipment and accessories as needed.