Description
Senior Marketing Communications Manager
We are seeking a Senior Marketing Communications Manager to join JP Morgan in Dublin on an initial 12 months contract.
Role Summary:
Based in Dublin, Ireland, this new role reports to the Head of Marketing Europe. Working in an international environment, the Senior Marketing Communications Manager will collaborate closely with stakeholders within the business to ensure effective client communications that align client-facing stakeholders, inform and deepen client relationships. It is a pivotal role within a small and dynamic team. This individual will ensure a consistent approach to messaging and efficient scheduling of client communications in a B2B environment, resulting in a meaningful impact on client satisfaction and retention.
Responsibilities:
European Client Communications
- Work with European Department Heads (eg from Product, Payment Relations, Finance) to catalogue client communications needs/status quo and establish 12-month communications calendar
- Identify Communications process efficiencies and develop procedures and governance to ensure timely and consistent delivery of approved communications
- Act as a primary stakeholder in all service messaging (eg product notifications, account servicing, pricing changes etc.)
- Collaborate with the European departmental SME (eg from Product, Payment Relations, Finance) to identify key client impacts to be supported with communication
- Align with European Field Strategy on which method of communication best serves the business objective and client need, eg FAQ, key messaging, talking points, Quarterly client Review etc. and draft appropriate content
- Partner with key controls functions, eg Legal, Compliance, to ensure communications adhere to business controls without diminishing the customer experience
- Ensure timely and appropriate distribution of the communications, working with European Field Strategy and global Client Communications teams
- Proactively seek out and suggest content angles to support Content Marketing Strategy driven by in-depth knowledge of payments business
- Serve as the European Communications hub to ensure consistent language, tone/feel and messaging across all departmental outputs, including content developed in the US which may be intended for European clients
- Ensure Quality Control for all European Marketing and Communication materials, as well as collateral updates and refreshes where needed
Required experience:
- Extensive communications experience in the Payments or Financial Services industry strongly preferred
- Ability to grasp technical capabilities and write, translate and communicate complex content in a clear and concise manner is crucial
- Excellent project management, influencing, networking and stakeholder management skills, for collaboration with colleagues across time zones and functions
- Pro-active self-starter who is highly organised, with the ability to work independently and as part of a team. The candidate will need to be confident in decision making in order to manage diverse communications requests that may appear at short notice and require prompt decisions
- Fluency in written and spoken English is mandatory