Description
Desktop Support Engineer
A fantastic opportunity has arisen for a Desktop Support Engineer to join well established blue chip organisation based three days a week at their customer site in Auckland and two days a week supporting our clients customers in the field, mileage will be paid.
As a Desktop Support Engineer you will:
Respond to allocated customer incidents (hardware, software and connectivity) and service requests and manage through to a successful resolution within agreed service levels.
Deliver IMAC and desk-side support services to the customer in line with agreed project timescales and service levels
Deliver hard and soft break fix services for laptops and desktops across the customer site portfolio
Provide standard and approved hardware and software (operating systems and standard
office applications) support and maintenance on Desktop Devices for their entire life cycle (including the remote management of Desktop Devices using appropriate tools).
Support, manage and maintain the configuration and installation of the Desktop, including patch updates and hardware replacements.
Identify and obtain from the vendor any spares required to respond to incidents and ensure that the customer is kept informed of any resulting delays.
Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
Ensure that each Desktop Device is installed with the appropriate Desktop image
Provide VIP support for Desk side issues
Maintain a high level of communication at all times with the customer, colleagues and senior members of staff and provide timely updates to the Service Desk so that progress against each individual incident can be updated as required.
As a Desktop Support Engineer you will:
Have 1-3 years' experience in onsite support .
*Good knowledge and experience in Microsoft Desktop software (Windows XP/7/8/OS)
*Ideally Previous experience with Service Management Tool - Service Now
*Expertise on EUC tools, remote support tools, MS Office and Outlook
*Awareness of the ITIL process of Incident, Change, Problem, Service Request and related activities such as spare and buffer stock management.
*Strong communication skills (verbal, written and reading) in English
So if you are a Desktop Support Engineer looking for your next exciting contract please apply now!
N.B applicants must have right to work in New Zealand
up to 250 New Zealand dollars a day
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Global Technology Solutions is acting as an Employment Business in relation to this vacancy.