Development Tooling Manager

Job type:
6 months
Darwin Recruitment
flag_no Netherlands
project ID:

Project description:
This project is archived and not active any more.
You will find vacant projects in our project database.
Main responsibilities:
  • Atlassian suite Operations

o Application administration:
  • Project/board creation/support
  • Project configuration (Issue types, workflows, screens, notification schemes)
  • Custom (scripted) project configuration
  • Creation of project and page templates
  • User and permission management
  • Creation and management of application links, listeners and web hooks
  • Technical assessment and configuration of add-ons

o Ensuring the environment has the right capacity, redundancy, backup strategy

o Implementation of necessary optimizations directly or via internal support teams using relevant change management processes (System capacity and configuration, database, network configuration)

o Application maintenance and upgrades (including add-ons)

o Ensuring proper communication of critical team activities (maintenance/outages) to users/main stakeholders

o Implementation and management of integrations with external tools
  • Team management

o Conducting regular team meetings and performance discussions with support engineers

o Ensuring the team is correctly sized for operational tasks and migrations

o Lead, inspire and motivate: getting the most out of the team

o Providing of resource budget estimations
  • Other

o Functioning as first-point-of-contact for escalated issues to ensure appropriate response and focus of support teams.

o Gathering of system and functional requirements.

o Technical assessment, planning and implementation of approved changes.

o Technical assistance in process definition for teams (process implementation in managed tools)

Required Skills and Expertise:
  • Bachelor's degree in an Information Technology field is strongly preferred.
  • At least 4 years of experience in a information technology environment,
  • At least 1 year in a management role overseeing the work of other information technology team members preferably including the function of client/user support.
  • Experience with systems engineering is strongly preferred, specifically:
    • Linux (RHEL) system administration
    • Nginx/Apache/Haproxy configuration and administration
    • System monitoring tools (ELK, Grafana, Nagios, Solarwinds, DynaTrace)
    • SVN/Git configuration and administration
    • Database management (Oracle, MySQL, PostrgeSQL)
    • Service virtualization (VSphere)

o Network engineering
  • Experience with DevOps deployments and processes
  • Experience with change management processes
  • Experience with delivery processes and requirements management
  • Excellent communication skills (English)
  • Good and constructive attitude when dealing with users.
  • Excellent ability of data analysis, performing root cause investigations and problem solving

Ability to work in a fast-paced environment efficiently and effectively