Description
For a client of ours in the manufacturing industry we are looking for a Technology Lead Office 365
The Mission:
You will be the technology leader who understands the ecosystem whether those services are delivered On Premise, in a hybrid On Premise/Cloud or pure Cloud solution. You will set the direction for improving the global IT Workplace services.
What you will do:
- Analyze and align current and upcoming Office 365 technology solutions with business strategies and technical and functional fit;
- Provide subject matter expertise for the Office 365 Exchange, Skype for Business, Groups, Teams and Intune service in support of business projects, providing advice and guidance;
- Manage the process for onboarding to the Office 365 operations team for both process transition and functional transition;
- Collaborate with the other Technology Leads within the IT Workplace services organization;
- Provide backup activities for Office 365 workloads controlled by other Technology Leads;
- Collaborate with Enterprise and Solution Architects and other stakeholders to develop the service strategy and roadmap
- Contribute to projects, service enhancements and new services;
- Validate and provide advice on issues and escalations related to the service performance;
- Work with local teams in the various countries to ensure delivery of the locally provided services is in alignment with the group;
- Act as a trusted advisor and subject matter expert with all stakeholders;
- Support outsourced services and partnership with suppliers that improve services as well as monitor and evaluate service, ensuring Service Level Agreements and processes are maintained and fully delivered to meet the needs.
Your background:
Bachelor level Information Technology or similar.
What you've done:
- 10 years+ experience, of which 5 to 7 years experience in this or comparable job;
- A strong focus and proven track record on Office 365 and IT Workplace services is a must;
- Must have extensive knowledge of functional and technical setup of applications, databases systems, IT Infrastructure in a brought sense and be familiar with multiple operating systems;
- Experience with ITIL Service Support and Service Delivery processes is a must;
- Strong process management skills.
Michael Bailey International is acting as an Employment Business in relation to this vacancy.