QC Application Support Engineer

Description

Duration: 12 months

Work Location: Cork, Ireland

Detailed JD is below -

The Senior QC Application Support Engineer requires in depth knowledge of QC Enterprise applications and will perform administration, support, configuration, development, and routine Master Data maintenance. The ability to script in SQL and/or LIMS Basic is a plus. The successful candidate will coordinate across functional areas and wear many hats' in a fast paced environment.
Responsibilities

• Analysis and Solution Definition

• Perform Business System Analysis and technical lead duties for implementation projects

• Support the validation of applications including but not limited to risk assessments, technical guidance, discrepancies, Use Cases, URS, UAT, Qualification Reports, template verifications, Baseline configurations, Change Control, SOPs, System Retirement Plans & Protocols, validation reports.

• Maintain current knowledge of industry standards and regulatory requirements for computerized systems

• Identify and implement improvements to the IT applications where appropriate

• Draft and edit process flow diagrams

• Propose technical solutions and architectures

• Develop User Requirements working closely with the Business Process Owner(s) and Business Analysts

• Develop Functional Requirements and Configuration Specifications

Technical Recommendation and Testing

• Lead User Acceptance Testing/Conference Room Pilots, workshops and documents gap analysis

• Manage iterative development of system as needed to ensure system meets business needs

• Work closely with CSV personnel to develop risk appropriate testing strategy.

• Review and edit validation deliverables including but not limited to: Risk Assessment, IQ, OQ, PQ, MQ, regression testing, and Retirement Plans,

• Drafts and Executes Validation protocols as appropriate

Project Execution

• Enforcement of project deadlines and schedules, as required.

• Drafting Project Specific deliverables including but not limited to Project Implementation Plan, meeting agendas, minutes, Change Requests, and presentations, as required.

• Communicates and applies project standards.

• Manages resources in accordance with project schedule.

• Promotes positive attitude among team members

• Promotes best practices and standards, and reviews deliverables to ensure highest standard of delivery

System Support & Lifecycle management

• Identify, track and resolve application issues in a timely manner and perform root cause analysis.

• Develop and document appropriate computer system procedures and forms for use in various administrative processes to ensure the system continues to meet the organization's needs.

• Provide key input into strategic roadmap for new functionality or upgrades

• Supervise and participate in the preparation of Standard Operating Procedures and training materials for system users.

• Train staff on proper procedures for using software systems as required.

• Investigate area user needs and propose creative solutions

• Master Data creation and maintenance

• Defend the system as SME during audits

• Host Super User meetings to gather new enhancement requests, identify training opportunities, and communicate status updates to the key users

Experience/Skills

Required:

• Minimum of 5 years experience supporting and implementing Enterprise application(s) as an Administrator (eg, LIMS, Empower)
  Firm understanding of computer system validation, GMP predicate rules, 21CFR Part 11/EU Annex 11, and Data Integrity concepts
• Clear verbal and written communication skills to provide customers with a positive experience

Preferred:

• LabWare LIMS/ELN configuration skills, LIMS Basic, knowledge of relational databases and SQL queries, Crystal Reports development skills

• Lonza MODA administration and configuration skills

• Empower administration and configuration skills

• Basic programming knowledge in any language

• Trackwise experience

• Experience with HP ALM or equivalent software testing/requirements tools

• Experience with application deployment methodologies in a regulated environment (GAMP 5, Risk Analysis, Waterfall, Agile & Rapid development methodologies, etc.)

• GxP benchtop instrument experience

• ITIL Certification

Education

• Bachelor's Degree preferably in Computer Science or Life Sciences. Equivalent experience may be considered.

• LabWare LIMS Admin Certification or equivalent is highly desired.