Description
As a Murex Support specialist, you will act as an SME in a Paris based Support team,whose main responsibility is the first and second level of support for several Murex instances (MxG2000 and MX.III) - that includes EOD chain support, weekend releases preparation and coordination, incident solving, configuration management for development/integration environments.
Responsibilities:
Provide quality technical support on/around the entire Murex production chain.
Analyze and manage incidents and propose solutions
Identify underlying root causes for recurring problems. Promote and implement improvements on IT processes.
Monitor technical services activity. Propose improvement for performance.
Manage the Technical Releases
Manage all Murex environments (excl. production environments) v2 and v3.
Propose and develop enhancements to improve the technical support team work, where possible.
Write and update documentation covering technical aspects of/around the Murex platforms.
Write troubleshooting procedures, ''How to's'' and other technical advanced documentation.
Expected experience and knowledge:
At least 7 years of relevant technical experience around Murex.
Strong knowledge of MxG2000 v2.11 and v3.1 architecture, main services and around audit/debugging functionalities.
Good knowledge of Real Time, Datamart, MxMl Exchange, Workflows and End of Day chain
Understanding of financial products is a plus.
Strong skills in either UNIX or Linux.
Strong SQL skills (query building and performance analysis).
Past experience with a scheduler is a must.
Good Scripting Skills (Unix Shell, ). Programming Skills (Java, C, XML) is a plus.
Client orientation is a must.
Strong sense of cross group collaborative work and team spirit.
Past experience with offshore is a plus.
Fluent in English