Description
Enterprise Technology SOM (ET SOM) is responsible for operations of enterprise IT technologies, including a wide variety of services related to End User Productivity (eg Sharepoint, Skype, Email), IT Support (Executive & critical IT support), Network Connectivity, Access Management and Hosting.
Change & Communications Analyst for O365 Microsoft Office365 is a market standard service in the End User Productivity space that continuously evolves and improves through the introduction of new features, updates and changes by the vendor.
As a Change Management & Communications analyst you will be responsible for:
Because the environment is so dynamic it's important to build a solid framework that contains a range of change management and communication activities that can be consistently applied and selected from, depending on the impact. Organisationally you will be reporting into the ET SOM Change & Engagement Lead but you will be working in close partnership with - and as an integral part of the operational team.
Context: The ET SOM Change & Engagement team is a small team of change management and communications experts who support the ET SOM organization with:
- Explaining the business value of ET SOM to internal and external stakeholders and impacted user groups;
- Ensuring ET SOM organization is engaged with the ET SOM and IT strategy;
- Support the adoption and continuous Improvement of Enterprise IT Services Accountabilities;
- Support maintaining the O365 roadmap and broadcasting upcoming changes round the year;
- Performing an impact analysis along with the OLM for the end user community;
- Develop a standardized and repeatable change and communications approach to support O365 releases, leveraging market standard information & channels;
- Drafting the Change strategy including a communication plan based on the impact analysis;
- Executing the communication plan alongside with the OLM;
- Monitor user sentiment & support users with their questions & feedback through designated channels;
- Providing feedback of the communications to the OLM;
- Support the OLM with end-user communications during service disruptions;
- Evergreening learning materials, knowledge articles and webpages.
Technical Skills and Experience
. The ability to leverage the Business Change Implementation Methodology (BCIM);
. Self-Directed with an appetite to understand the technologies involved;
. User Experience Mind-set & able to translate technical changes into meaningful information;
. The ability to work with a wide range of communications mediums to influence and engage stakeholders;
. Experience in navigating communications processes and governance bodies;
. The ability to work with business and IT leadership on the messaging and value of change;
. The ability to connect the change (solution) to the business process and ways of working;
. The ability to pro-actively raise tough issues with senior stakeholders;
Soft Skills and Experience
. Skill - Communications & Stakeholder Management;
. Skill - Change Management;
. Presenting & meeting facilitation.
Michael Bailey International is acting as an Employment Business in relation to this vacancy.