Description
Investigations - Team Assistant
This organisation is a global universal bank that provides advisory, trading and risk management services across the full range of financial products for clients around the world. As one of the world's most powerful financial services companies, we have the strength and reach to help clients achieve their financial objectives in EMEA and across the globe. Global Technology and Operations is our principal business in the region, which includes Investment banking, capital Markets, global cash management, traded market products (including money market and derivatives trading), trade finance, leasing and financial advisory services.
Role Description:
EMEA Investigations is responsible for handling post settlement payment investigations raised from various sources in relation to any product handled or processed within the payment processing teams. This is an excellent opportunity for the successful candidate to gain a solid understanding of the various clearing systems and investigation procedures used. We deal with a number of different currencies also and must abide by the relevant currencies' scheme rules and formatting requirements. The role will involve handling enquiries raised by our clients either directly using SWIFT or Transaction Investigation, and also through the Global Client Services team.
Qualifications:
Individuals should have a minimum of two years' experience within Payment Processing/Investigations
Skills:
Good communication (both written and verbal) and excellent interpersonal skills
Good team player, enthusiastic and committed to learning
Strong organizational and time management skills
Able to priorities, use own initiative and to be flexible
Experience with SWIFT messaging and the various payment platforms (BACS, CHAPS, SEPA, TARGET).
Able to express his/her own ideas and make suggestions to improve processes/gain efficiencies.
Knowledge of Excel, Word, Outlook an advantage
Ability to learn quickly and to retain those skills
Pro-active in identifying and resolving problems
Ability to work under pressure, meet deadlines and to navigate change
Responsibilities:
Working and communicating closely with the team to ensure action taken on all enquiries in accordance with agreed service level agreements and procedures. Working autonomously on enquiries assigned to the operator's individual work basket. Providing cover and assistance to other individual work baskets when necessary. Liaising with Client Delivery and Service in Bromley, local European branches and other internal business partners on a daily basis. Liaison with External banks worldwide. Providing translation services for our business partners. Direct communication with our clients via SWIFT and Transaction Investigation systems. Target driven environment, both individual and team targets. Monitoring team mailboxes. Participating in new initiatives to help drive the department forward and deliver a quality service.