Description
2nd Line Support Analyst (Helpdesk) - Luxembourg
Languages:
ENGLISH and FRENCH.
Skills and Experience:
- Strong knowledge of Microsoft based operating systems with emphasis on Windows XP/Vista/Windows 7 and MS Server .
- Knowledge of Active Directory (AD) and SCCM.
- Experience troubleshooting MS Office.
- Good understanding of PC hardware (HP) and software set-up and configuration and TCP/IP Networking skills.
- Excellent telephone manner.
- Other Technologies:
- VEAM desktop, Netscaler ( loadbalancer), Citrix ( VDI, xendesktop ), VMware ( vsphere 6/7), HP ( hardware, enclosure et blade ), 3par (storage), Cisco ( migration vers meilleure version ), Riverbed (WAN accelerator)
Description of work:
- To provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service.
- To ensure that all SLA's are met.
- To work effectively and productively with 3rd line support.
- To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site.
- To document all calls on the call logging system.
- Produce statistics each month on Helpdesk issues.
- To maintain user security on all systems.
- Supporting users in the use of Computer equipment by providing necessary training and advice.
- To arrange for external support visit whenever problems cannot be resolved in house.
Please send your CV to Janisha and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We champion difference in the world of technology recruitment.