Desktop Support Engineer

Job type:
on-site
Start:
11.2018
Duration:
n.a
From:
Smartedge IT service Pvt Ltd
Place:
Stockholm
Date:
11/08/2018
Country:
flag_no Sweden


Project description:

looking for Support Technicians to help our Service Desk & Onsite Team.
Provide first and second level support for Windows 10 and Windows 7
Provide support for on call duty (Weekends & Weekdays)
To ensure positive customer experience and satisfaction through First Call Resolution
To adhere to quality standards, regulatory requirements and company policies
Qualifications:
Earlier experience in Help desk / Onsite / IT support and Customer Service Support is the preferred or real interest in IT
Basic troubleshooting and technical support knowledge of laptops and web applications
Good knowledge of Windows 10 & 7 Operating System support and troubleshooting
Good knowledge of MS Office Products
Verbal / written communication in both Swedish and English
Good problem solving and organisational skills to support an environment driven by customer service and team work; ability to build productive relationships.