Description
Network Administrator/Support/Firewall/DNS/Load Balancing/1st Line/2nd Line
I have fantastic opportunity for a 1st & 2nd Line Network Administrator to work at a Global Financial Organisation here in the Netherlands. The work at the Front Office is to maintain continuity for the network infrastructure that the organisation provides for the Global environment, we accomplish this by handling and solving more than 80% of the incoming incidents, changes and emails.
We work in a dynamic, quick changing work environment. One moment you are helping a customer with Wi-Fi problems and the next moment you are investigating Firewall traffic, DNS or load balancing to analyse the problems customers have with their applications or services.
Responsibilities
- 1st and 2nd Line Support during business hours and standby
- Provisioning of network services
- Operational interaction with vendors (updates, exploitation issues)
- Trigger escalation to third line support (Vendor)
- Maintain operational support procedures
- Create problem tickets
- Prepare standard changes
- Maintain CMDB
- Initiate scale-up where needed
Knowledge and required experience
- Basic understanding of LAN/WAN Routing and Switching
- Basic understanding of Enterprise Wi-Fi
- Basic understanding of DNS
- Basic understanding of F5 Load balancing
- Basic understanding of Firewall
- Basic HP and Cisco CLI commands
- CCNA certification (or is working on it)
If this sounds like you then get in touch! I'd love to speak to you