Description
Site Administrator/Desktop Support
Location: Amsterdam, NL
Start Date: 1 Dec 2018
Contract duration: 1 year
Skills Required
- Good communication skills in local language and English
- Good customer oriented service and friendly behavior
- Installation, configuration and troubleshooting Desktop + laptop, hardware and software like Windows XP, vista, 7 and scanner, printer, fax, VOIP phones
- Installation, good troubleshooting skills of desktop client applications like MS Office, Acrobat, AutoCAD, Java, VPN Software, Symantec Antivirus, Visio, dameware, vnc, PDF creator, WebEx etc.
- Basic understanding of OS, application deployment solutions like Netinstall or Microsoft Deployment services, SCCM.
- Knowledge of support for blackberry, Mobile devices, iPhone, android
- Basic Administration of windows 2003 Server, Active Directory, File server, DFS rights, DHCP, DNS, WINS.
- Data Center support activities like HP Server Hardware rack mounting and troubleshooting physical hardware, tape change, UPS, Air condition validation
- Understanding of RAID, Storage SAN, NAS, backup tape technologies.
- Knowledge in network - LAN, WAN, functionality of Switches, Routers, Firewalls and VPN
- Knowledge in Backup Library
- Resolve all advanced (level 2 or higher) end-user related support for site personnel as escalated by the Central IT Help Desk. All initial requests for user technical support will be initially directed to the Central Help Desk. The requests will either be resolved remotely by the Central Help Desk (level 1 issues) or assigned to the on-site IT Site Administrator for advanced/on-site issues.
- Responsible for all Back End IT administration located at the facility. This includes server administration of all the local computer Servers (mail, authentication, and backup Servers), network infrastructure (Switches, Routers, network data connections) and other basic systems administration tasks (backup administration, EDI and Printer/Scanner administration etc.). This involves very close communication with all other Corporate Information Technology personnel to ensure standardization and compliance between sites.
- Work closely with Corporate Information Technology department to identify and address facility related technology requirements. Also work closely with local Management to act as a liaison between Corporate Information Technology and the facility Management. This involves communicating IT projects, direction and systems status to local management to align with business initiatives.
- Identify current and emerging technologies initiated at the facility, scheduled for deployment across all manufacturing plants. Work closely with the IT Technical team (Network/Server Managers, other Site Administrators) to collectively define the technical leaders for each project. Serve as a technical leader in some of the projects where required and applicable.
- Provide device installation, initial instructions on hardware/software and problem resolution.
- Provide support for desktops, laptops, blackberry, PDA's and printers. Such devices will be supported through in-warranty support from local vendors or using available spares, or in event of non-warranty replacement, through a local OEM. Harman will be responsible for warranty support. For replacement of equipment, Wipro will use existing local OLA's signed by Harman with the OEM vendors.
- Support the Campus Locations on an 8x5 basis and be available to provide 24x7 on call support for manufacturing production support.
- Provide site specific information to auditors during IT Audits about process and policies, documentation.
- Candidate should be willing to travel to different sites within Europe, France, UK, Hungary, etc