Description
Role: Senior Administrator, Investment Operations
Location: Edinburgh
Duration: 6 months
Type: Contract
Day Rate: DOE
Role Purpose:
The purpose of Edinburgh FINS Data Support and Oversight team is to oversee the FINS Data operational team sited within our Securities Services Operational Service Centres ensuring that the end service delivery to our clients meets the service standards documented within our Service Level Definition.
Accountabilities:
Oversight & Service Delivery
- Escalation point for unresolved BAU operational issues raised by Senior Management
- Identify and support resolution of high risk items within set timescales
- Highlight & discuss all identified deficiencies with the Business Service Delivery owner to facilitate closure
- Perform function specific oversight checks, review and monitor client service deliverables
Performance Review & Monitoring
- Provide input to weekly and monthly BAU meetings with the SSO Operational Managers to discuss performance standards, ensuring these are documented within agreed timelines set
- Monitoring of all client & internal feedback, complaints, breaches, errors & losses
- Accurate & timely logging of items on Issues Log for discussion at Service Review Calls
Essential Experience:
- Middle offices investment operations experience
- Settlements, Trade Matching, Reconciliations or Corporates Actions experience
- Preferably IOC qualified or hold similar professional qualification