Description
Desktop Support
Desktop Support urgently required for interesting contract in Eindhoven and Nijmegen
6 month rolling contract based in Eindhoven and Nijmegen
The Desktop Support will be Responsible for the following:
Adhering to SLAs
ITIL Processes awareness and adhering to
Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
Troubleshooting technical issues
Basic knowledge of Data Center Cabling and perform all Cabling in accordance with industry standard best practices
Basic understanding of datacenter management, Network, Telecom and VOIP, Rack and Blade Servers, Storage, Backup, Tape library
Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup
Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
Performs repairs on computers, laptops, printers and any other authorized peripheral equipment
Improves and maintains customer and employee satisfaction
Performing asset inventory activities as needed
Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
The Desktop Support will ideally have the following skills and expertise:
* Minimum 5 years hands on experience as deskside/Onsite support/local IT engineer
* Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices
* Strong Microsoft Operating System installation(Win XP/Win 7) and troubleshooting skills
* Strong experience in troubleshooting MS Office (Outlook, Word, Excel, Powerpoint etc)
* Strong desktop support knowledge including hardware, software, and networking concepts
* Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
* Basic understanding of Audio/Video equipment and conference room setup
* User account creation for Active Directory, Exchange Mailboxes, Distribution lists
* Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations
* Troubleshoot and assist end users with mobile device setup, activations and performance issues.
* Handheld - Blackberry, Android & IOS support knowledge
* Strong Customer service skills
* Strong written and verbal communication skills
Apply now for immediate interviews!
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