Description
User Researchers (long term contracts)
I need several User Researchers to join a major Government department. You must be Security cleared to SC level at least.
Skills and experience
- Experience of helping teams to adopt user centred service design and delivery practices and embed them into their agile workflow
- The ability to understand the complex problems a team is trying to solve, and align user research activities to inform decision making and action
- Extensive experience of a wide range of user research methods, analysis and synthesis techniques and approaches to presenting and sharing findings
- The ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government services
- Proven experience of introducing new user research methods into a team, and guiding colleagues in the choice and effective application of research methods
- Experience of advocating for user research and engaging sceptical colleagues and stakeholders
- A good understanding of the social and technological context for government services, and experience of aligning user research activities to help teams understand changing user behaviour
- Experience of user research for government services
Main responsibilities
- Planning, designing and preparing a range of user research activities to support the design, development and continuous improvement of complex government services
- Carrying out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions
- Leading colleagues to analyse research data and synthesise clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour
- Communicating user research findings to help the team and wider organisation develop a deep understanding of users and their needs
- Working closely with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service features
- Aligning user research activities with wider plans to inform service proposition.
- Mentoring and guiding more junior user researchers to assure and improve research practice
- contributing to the wider user research community - including presenting at meetups, writing blog posts and leading on aspects of practice