Description
PMP/Prince II Project Manager Chat Bot fr HR Automation & Knowledge Management
We seek for our Global Pharma Client in Prague a Project Manager for a Chat-Bot Automation project within HR automation. The successful candidate has the accountability to support the design and implement the global strategy and culture for the client services and the end-to-end design and delivery of underlying business processes, ensuring they are aligned with best in class benchmarks and are optimized. Focus is on Forms Automation, Knowledge Management and Virtual Agents (ie chat bots). This role has strategic and operational responsibilities, driving break-through innovation, and fostering a culture of customer centricity and improving existing service processes and delivery
The Project Manager is responsible for the overall, on time and within budget, delivery of the relevant project. Will co-ordinate the project team members and ensure that the project remains on track, effectively flagging issues to the relevant stakeholders. Ensures that the learnings from the project are fully documented for future use.
Major Accountabilities
Supports the creation of a compelling case for change and a vision of future state of service tools and process landscape and can translate this vision into an actionable long-term strategy and plan and short-term activities
Leads the planning and implementation of projects, skilled at developing project scopes and objectives, involving relevant stakeholders and ensuring business and technical (if required) feasibility, ensuring that projects are delivered on time, within scope and within budget
Co-Manages senior Stakeholders across domains and is able to understand business challenges and how process and systems can support these to gain a greater value proposition
Manages extended team, both internal and external, creating a high performing unit with clear roles and expectations.
Proactively intervenes in issues of magnitude effecting the success of the project and solutions. Reports and escalates to management as needed through project status reporting and Steering Committee meetings
Partners with Global Service Owner and Domain Service Lead to ensure process design delivers compliance and quality data
Acts as the internal source of expertise and advises on strategy. Draws on own experience in domain and is seen a peer by other functional leaders.
Establishes and manages a financial framework to define cost baseline and works to reduce cost and increase efficiency over time
Is a key contributor to change and comms to create an engaging and insightful communications using a variety of channels to drive adoption of the service
Able to succinctly and persuasively sell concepts and ideas to gain approval and buy-in
Performs Risk Management activities and monitoring to effectively manage and minimize risks to project delivery
Creates and maintains comprehensive audit ready' project documentation
Provides program evaluations and assessments of results