Communications Manager

Job type:
on-site
Start:
n.a
Duration:
6 months
From:
Sanderson Recruitment Plc
Place:
Berkshire
Date:
01/12/2019
Country:
flag_no United Kingdom

Project description:
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Customer Communications Manager x2

Reading

Financial Services

£330-£380 per day

6 month initial contract

A UK multinational Financial Services company is looking for two Customer Communications Managers to join their team as part of the customer function. The company are rapidly changing and are looking for external communications-focused individuals with the potential to help shape the customer communications strategy. This is a shift in delivery and quality of service, a fantastic opportunity for individuals with previous Financial Services industry experience and excellent written and verbal capabilities.

Opportunities of the Customer Journey Communications Manager include:

  • Defining and managing the company's customer communications strategy
  • Working with various stakeholders and SMEs in the business in order to create an effective strategy and market leading communications
  • Implement this strategy across all customer touchpoints and multiple channels, primarily the offline space to begin with
  • Contact with the existing customer base and offering post-sale servicing
  • Interpret and write briefs in a customer-friendly fashion to a high quality of standard
  • Using operational communications knowledge to understand the service environment and the regulated financial services environment
  • Assisting the company with developing and delivering their digital transformation roadmap

Capabilities of the Customer Journey Communications Manager include:

  • Previous Financial Services industry experience essential, life and pensions exposure preferred
  • Experience of writing customer communications in the operational servicing space
  • An aptitude for understanding customer experiential requirements and behaviours
  • Acquisition and/or digital experience beneficial
  • An analytical mind-set
  • Ability to take a logical approach