IT Consult & Design Complaint Management lead

ES  ‐ Onsite
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Description

Are you looking for an interesting and challenging project in Spain?

If yes, this is the right opportunity for you!

NextLink Solution, a Swiss IT Consultancy Company that has been providing both IT services and Staff augmentation solutions Fortune 100 customers for the past 20 years, has an excellent opportunity that can take your career to the next level.

NextLink is looking for a IT Consult & Design Complaint Management lead to work in Barcelona, Spain for pharmaceutical company.

The candidate shall take over responsibility for the delivery, while accountability remains with the Complaint Handling Management Lead.

The core platform is salesforce.com (Service and Complaint Management modules), 2 Key areas:

1. Business Releases (4 per year) - Demand and Change Management

  • Qualify, estimate and deliver new business requirements (Functional or regulatory)
  • Operational Delivery performed by offshore Third party provider.
  • Main tools used: Service Now, HP ALM and SFDC

2. Projects (Following Project Management Methodology)

  • MIR form (Manufacturer Incident Form) - Vigilance Regulatory requirement
  • Clinical Trials - Reporting Study to authorities (Adverse Event and Serious Adverse Event)
  • Troubleshooting Guide - Implementation of SFDC Knowledge Base module (Lightning)
  • Potential Reportable Incident- Redesign existing solution on SFDC
  • Track Wise Digital Lightning - (Integrated Sparta Solution used for Complaint Management)
  • Data Archiva - Move out data (Audit Trail) from SFDC into another solution

High-level Task description

  • Lead, coordinate & support CRM related projects (Focus on Complaint Management)
  • Act as Single Point of Contact to validate and qualify new business demands
  • Monitor timeliness, accuracy and quality of third Party provider operational delivery
  • Technical expertise to validate or recommend new solution design
  • Secure adherence and compliance to Standard Roche PMM requirements
  • Project status updates & stakeholder Communication

Requisites

  • Experience in Healthcare industry (CSV & GxP systems)
  • PM certification, focus on IT projects (ITIL preferred)
  • Sales Force (Admin &/or Developer certification)
  • Planning, Structure, Organization skills is a must
  • Stakeholder Management - Business & External partners are the two SH to be managed.
  • Fluent English Written and verbal is a must - French/Spanish or German a plus
Start date
ASAP
From
NextLink Solutions
Published at
15.01.2019
Project ID:
1701534
Contract type
Freelance
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