Description
Service Desk Analyst (Danish speaker)
One of my top client is currently looking for a Service Desk Analyst (Danish speaker)
Location: Gothenburg, Sweden
The Service Desk Analyst (Danish speaker) will ideally have 70% of the following requirement:
- Experience of supporting Windows (Vista, XP, Win7,Win10)
- Experience of customer service/support by phone, chat and email
- Experience of ITSM tools ticket system eg Service Now
- Be fluent in the languages supported by the analyst, spoken and written
- Have a positive attitude
- Have a responsible personality
- Have a sense of responsibility
- Excellent interpersonal skills
- Be service minded
- Be a Team player
- Able to work in shift 24/7 (if required)
- Experience of User access management (Active Directory)
- user account and password management
- Knowledge on Server, Network, storage and other IT Infrastructure devices
- VPN knowledge (Wi-Fi) and remote dial in users
- Knowledge of Remote tool - SCCM
- Knowledge on MS Office suit/O365/Skype
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