Description
We are looking for a Process Documentalist who can speak French or Dutch for a project in Belgium
Project objectives:
Assure, in a structured way, that MS Business processes, having an impact on revenue, become operational excellent.
1. Review and implement MS Business processes
2. Ensure that MS Business representatives are integrated into the existing ITSM processes
3. Identify risks and organizational issues within MS Business processes
4. Set up and maintain a Quality Management System for MS Business processes:
- QMS Governance, Methodology, Templates & Tools
- Processes, procedures, work instructions and operational controls
- KPI's and Reporting
- PDCA (Plan/Do/Check/Act) implementation
- Internal Control Framework Governance, incl. a regular assessment of the adequacy and effectiveness of the key controls
- Training & Communication
- Has strong written and communication skills (FR/NL/ENG)
- Has the ability to structure a large amount of information within a framework
- Be process and quality minded
- Has attested experience in documenting business processes, procedures and work instructions
- Knowledge of Anti Money laundering requirements is a plus
- Knowledge of Order To Cash and Problem To Resolution processes is a plus
- Knowledge of how ERP, BPM, CRM and BI tools operate is a plus