Description
"This is a position is contract that will renew in July for another year and yearly thereafter
Job Description
Our client is seeking a Helpdesk Analyst-Customer Application Support.
The Contractor Help Desk Analyst will be working as part of the Help Desk team providing support to Constituents statewide. The successful candidate will provide support for users of the Integrated Eligibility System application which is used to determine applicant eligibility for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid, WIC, Energy Assistance and Childcare Assistance.
Qualifications
Bachelor's degree in a related field or Associate degree in a related field and two years of related experience or Two years at the lower level or equivalent
Preferred Qualifications
- Experience working in help desk and/or customer service environment
- Superior ability in oral, written and interpersonal communications
- Experience working in a team environment and superior ability to commit to a team effort
- Strong analytical skills. Experience in analyzing and identifying problems and ensuring their correction.
- Must be self-motivated and able to work independently within a team environment.
- Experience with MS Office
- Knowledge of call center telephony and technology
- Knowledge of customer service principles and practices