Description
Overlook the day-to-day operations and support of multiple customersProvide technical expertise for resolving escalated issues. Participate in crisis resolution meetings as necessary. Report and escalate to management as needed
Manage the relationship with the client and all stakeholders
Perform risk management to minimize project risks
Participate in weekly and quarterly governance and management meetings to give an update about the ongoing accounts
Own key accounts from a technical and solution perspective, and in some ways from a business perspective to identify ongoing opportunities and guide business users
Own and progress opportunities through the qualification, definition, proof/ evaluation, proposal and closure stages of the sales cycle with attention to timelines
Ensure monthly activities, change requests, etc. are delivered on-time, within scope and within budget
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Ensure resource availability and allocation for 24x7 support