Description
- Provide 24 X 7 support to SAOU in maintaining the up-time of Databases and providing improved response-time for the Bank's Business Users and customers.
- SAP certified Technology Associate - Database Administration for Sybase 15.7
- Provide efficient Database support to users, customers and program development teams, at the Centralized Corporate Data Centers, adhering to institutional standards.
- Provide first-level support for trouble free Database Servers by troubleshooting issues.
- Assist the second-level Database support team and vendors in solving complex and long-standing issues which hampers Database Server availability.
- Co-ordinate and liaise with the technology's technical/application support team in implementing upgrades/fixes and solutions thus by providing error-free & improvised database Servers for the customers.
- Liaise and coordinate with business and internal entities to deliver the required service levels as per the corporate standards.
- Co-ordinate and participate effectively in Data Center/Alternate Data Center Business Recovery Plan efforts.
- Support management in providing MIS and other management reports as per the requirement.
- Co-ordinate and participate effectively in Technology and Operations Auditing activities.
- Provide support in maintaining secured and trouble free data center environment
- Coordinate with user and technology personnel on existing and new projects. Also maintain a constant dialogue with support team to keep yourself up-to-date on their requirements in terms of database changes.
- Assist business/application support team for emergency releases activities on Databases and help the business to run smoothly and ensure business as usual.
- Ensure all Databases are operational and adequately maintained in order to provide uninterrupted user/customer service in a professional environment to maximize user productivity.
- Monitor Database Server resources on continuous basis in order to up-keep the system and services availability for the Bank's Business Users and Customers as per SLA.
- Investigate all business service problems pertaining to Data Access and Servers and endeavor for their prompt resolution.
- Maintain the integrity of Institutional data through adequate safety and security, while ensuring that up to date administrative procedures are in place and are strictly adhered to.
- Maintain Local Procedures as per the Corporate Policy and standards and participate Business Continuity Plan Exercises from the DR Site.
- Ensure full compliance to all Bank and STG policies and procedures as defined in STEPS.
- Participate in the Data Center/Alternate Data Center Management efforts in smooth function of regular activities
- Ensure the Business Continuity Plan for Corporate Data Centers is maintained, updated and tested as per corporate policies, guidelines and standards.
- Estimate future DC server growth and highlight management
- Ensure all program releases are installed and procedures modified/implemented in coordination with users/technology.
- Review release processes for automation to provide better Service Levels.
- Ensure backups and conduct quality checks