Description
Requirements
The CRM Technical Lead will be responsible for providing the technical governance and oversight required to manage and support existing CRM services and future enhancements. The role will report to ICT CRM Service Delivery Manager.
The role will:
- Ensure quality technical solutions are delivered to the relevant Business Divisions.
- Review the existing as is enterprise applications including the CRM solution architecture and design a future to be solution that meets the organizations requirements and business processes.
- Provide the technical governance and oversight required to support the existing CRM instance and future enhancements.
- Ensure third-party supplier's design and technical deliverables align with ICT standards and meet business requirements.
- Scope and agree technical projects as required.
- Work with relevant Business Divisions to understand their overall non-functional and technical requirements.
- Provide technical input to ensure that support and enhancements to the existing CRM implementation along with its associated components/interfaces, are properly scoped and that potential solutions comply with relevant architectural standards and best practices.
- Ensure that CRM system and associated components/interfaces can be fully hosted, supported, maintained and enhanced.
- Coordinate technical design, coding and testing of releases prior to go live' implementation.
- Participate in component and data architecture design, performance monitoring, product evaluation and buy' versus build' recommendations.
- Work hands-on with external suppliers to ensure requirements are implemented on time and that they deliver quality solutions.
1. Service Competencies
- Excellent Experience in:
1. MS Dynamics CRM 2016 (On-Premises)
2. MS Dynamics 365
3. MS Visual Studio/.Net
4. MS SharePoint Online Integration to CRM
2 Experience in:
1. Datamodelling
2. ADX Studio Portal
3. Click Dimensions
4. Resco Mobile CRM - Experience in Change Management: Git, TFVC, Branch Mgt, Build & Release.
- Experience in overseeing and managing 3rd party vendor technical deliverables.
- Experience in leading CRM reengineering projects.
- Experience in documenting as is and to be solution architecture diagrams
- Experience in leading CRM (on premises) to Dynamics 365 Migration.
- Excellent verbal and written communication skills including use of Visio.
- Minimum 12 years of ICT experience with at least 5 years in a Technical Lead role.
For more info please call Michael on (see below)