Description
PRODUCT MANAGER- PERSONAL LOANS
PRODUCT MANAGER/PERSONAL LOANS/CUSTOMER JOURNEYS/UNSECURED LENDING/
PROPOSITION DEVELOPMENT/PRODUCT MANAGEMENT/FINANCIAL SERVICES
£ Per Day
Birmingham
6 months Contract- Extensions Likely
A Product Manager is required by our Financial Services client based in Birmingham. You will be responsible for reviewing the end to end Personal Loan customer journeys and making recommendations for improvements that will enhance the customer experience and allow them to make more informed decisions on their borrowing amount and term.
The team drives all product and proposition development (including journey improvements), pricing, retention, service, communication and product management for Personal Loans.
You will be required to:
Work across a broad stakeholder network to complete a comprehensive review of the current personal loans journeys, across the organisation's brands, to understand whether customers are provided with adequate information about the product features and benefits throughout the journey to make informed choices and decisions on the level of borrowing they apply for.
Create robust recommendations for improvement to customer journey based on this review.
Adhere to the organisation's Line of Business Procedures covering product, customer and marketing activities
Key Experience:
Relevant product knowledge including knowledge of loans experience within a product management/
compliance/operational environment.
Experience working in relevant market/context, ie UK Unsecured Lending industry and issues affecting it.
Customer journey review and strong customer journey improvement experience, including sound ability to apply both customer/competitor insights and strong analytical skills to this
Leadership to navigate a complex Matrix environment to drive initiatives
The ability to negotiate effectively and win over audiences with compelling and persuasive presentations.
Experience of dealing with a range of internal and external stakeholders
In the first instance please submit your CV