Description
Support a portfolio of application from a technical, contractual, service, and license point of view but nor from a content/usage point of view.
Example of applications
- Application used worldwide like Autocad, AspenTech with 250+ users plus several other engineering suite applications.
- HESQ oriented applications.
Main activities
- Business point of contact. Communication to business.
- Issue, change and improvement activity coordinator.
- Really good technical background to understand and manage the different technical provider in regards to server, DB, PC, software installation.
- Highly structured. Good leadership.
- Coordination of small project and changes (server migration, installation, new software packaging, service model, knowledge articles, SSO, Testing, cutover )
- Usage of service desk process in a multi-provider environment.
- License server management and configuration.
- License clean up.
- Coordinate, support and test complex software packaging and distribution.
- Mix of continuous work and ad-hoc request.
- Representative of the application in the CAB.
Job description
- Key driver and interface between business and IT in the management of a portfolio of several applications connected to production and HESQ business world.
- End to end application life cycle, roadmap and asset management: upgrade and patching, roll out, standardization and harmonization
- Preferred IT contact to the business. Manage close collaboration with business owner in the life cycle management and usage of the application, advise and implement on business requirements, report on deliverables, TCO, roadmap and changes
- Incident, service request and test/change management. Secure business operation continuity. Act as level 3 support. Focus on continuous service improvement.
- Drive IT services within a multi IT teams organization and multi outsourced providers environment. Ensure services are provided in quality, according to agreed service levels and in respect to governance.
- Setup multivendor integrated service model and related service offering portfolio.
- Be the key contact point to external providers. Contribute to definition and implementation of application software & service agreement.
- End to end application cost control and optimization. Application license management.
- Documentation of in-scope applications and processes/services in place to manage them.
- Drive change activities/projects linked to your application portfolio. Collaborate to global project affecting your service area. Ensure deliverables in time, scope and budget.
Skills
- Minimum 3 Years' experience in IT service delivery or similar functions. Past experience in application management is a plus.
- Technical experience in desktop/server/network administration as well as software packaging and deployment.
- Combined knowledge and interest mix between business and technology.
- Proven track record of IT operation coordination and project/change coordination in large companies and outsourced environment.
- Additional experience in ITIL processes, asset management, license management, cost management, and/or service modelling are a plus.
- Highly customer minded, structured and organized combined with good level of coordination and communication skills.
- Ability to work independently, defining targets and prioritizing tasks in a demanding environment.
- Analytical, team-player, proactive and highly committed.
- Language: English (fluent written and spoken). Norwegian or other European languages are a plus.
- Microsoft technical Background ( PC, Server, AD...)