R & S Engineer CCIE

NG  ‐ Onsite
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Description

Required Skills

  • Expert level internetworking troubleshooting in a large-scale network environment.
  • Undertake support as designated Advanced Services Consultant for large-scale networks. Must possess strong technical account management skills. Minimum 1 year of experience in high-level support.
  • Large-scale network design skills.
  • In-depth knowledge of network management, network availability & capacity planning.
  • Expert level knowledge and hands-on experience in Cisco Service Provider Routing & Switching Technologies (including IOS-XR) and campus enterprise products
  • Experience in Cisco Security Products (including ASA Firewalls)
  • Experience in Nexus preferred
  • Expert level internetworking troubleshooting in a large-scale network environment.
  • Undertake support as designated Advanced Services engineer for large-scale networks. Must possess strong technical account management skills.
  • Minimum 1 year of experience in Advanced Services or high-level support.
  • Very Strong Consulting and communication skills
  • Professional level CCIE R&S or SP required

Common Responsibilities:

  • Successfully manages customer relationships
  • Supports delivery of service program to major customers.
  • Performs analysis of complex network designs.
  • Builds simulated networks in test labs to resolve complex problems and compatibility issues.
  • Conforms to service delivery of Advanced Services standards.
  • Supports delivery of service program to customers.
  • Performs analysis of complex network designs.
  • Questions ways of working and suggests improvements.
  • Provides remote or onsite deployment support.
  • Performs analysis and diagnosis of complex networking problems.
  • Generates reusable Intellectual Capital in the form of standard customer deliverables.
  • May perform customer facing presentations - QBR, Training, TOI.
  • May collaborate proactively with other NCE's to ensure optimal use of resources to meet customer needs
  • Generates reusable Intellectual Capital in the form of standard customer deliverables.
  • Performs analysis and diagnosis of highly complex networking problems.
  • Performs analysis of highly complex network designs.
  • Builds simulated networks in test labs to resolve highly complex problems and compatibility issues.
  • Introduces new ways of working
  • Demonstration of products and solutions to customers.
  • Ability to sell/present to customers the value of Advanced Services
  • Collaborates proactively with other NCE's to ensure optimal use of resources to meet customer needs.
  • Contribute to customers knowledge through the delivery of Knowledge Transfer Sessions

Proactive Service & Support:

  • Works extensively with clients, Account Team and resources on developing a strategy and the deployment of most complex services and required Network Support Systems
  • Assists customer with deployment and strategy of highly complex tools and related Network Management Systems
  • Leads design workshop

Reactive Service & Support:

  • Assures that the most complex customer network problems across a broad range of technologies are properly and quickly resolved.
  • Acts as a focal point for most complex network problem resolution

Preferred Skills:

  • Expert knowledge of at least one technology and aiming for expertise in at least one other technology
  • Some experience in a leadership role

Experience:

  • Typically requires BS, CS, or University degree equivalent plus 5-8 years' experience in network Consulting or telecommunications support environment. Advanced degree is also preferred.

Type and Size of Projects:

  • Leads and works on projects that are strategic, of high visibility, and involve highly complex emerging technologies and solutions integration.
  • Is size a determinant
  • Represents Advanced Services in providing leadership and direction on solutions that maximise the business benefits to the customer

Accountability:

  • Accountable to highest levels of senior management to ensure project commitments and Advanced Services deliverables are met.
  • Recommends and initiates projects to benefit customers and Advanced Services wide objectives.

Interface & Communication:

  • Leads others in a team environment to achieve common goals.
  • Provides technical leadership to customers & internal resources.
  • Shapes the opinions of key stakeholders (customers, vendors, business partners).
  • Resolves problems that have been escalated to the highest level for mission critical implementations.
  • Focuses organisations on doing what is best for the customer
  • Participates as special beta testers, works with BUs, member of v-technical teams, etc.

Problem Solving:

  • Solves complex, cross-functional issues that cross many technologies.
  • Can apply good analytic process to any issue to help bring to resolution.

Core competencies:

  • Strong understanding of all chosen current technologies and good understanding of emerging technologies.
  • Focus on technology and how to use it.
  • Proven technical project management skills.
  • Strong technical presentation skills to all levels, especially customer senior management.
  • Leadership and mentoring skills.
  • Ability to influence at senior levels and within customer organisations.
Start date
ASAP
Duration
12 months initially
From
Flint Consulting Limited
Published at
14.02.2019
Project ID:
1719782
Contract type
Freelance
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