Description
Sevice Designer
A Service Designer naturally understand the bigger picture of a solution and how different touch points and people interact through the whole service flow. To extend our team we are looking for an external service designer with experience in a true service environment like banking, insurance or airlines. As service designer you are a strong advocate for the user and his experience and understand how service propositions translate into meaningful experiences and viable business models. Preferably you have experience with solutions that encompass data, and how you build meaningful services with data.
In this role, you have the opportunity to
Accelerate service thinking within Philips by delivering meaningful (data enabled) service propositions that impact people’s lives.
You are responsible for
• Building differentiating service propositions encompassing data that are relevant to our end users
• Guide real life exploration and validation of service propositions with users
• Take business stakeholders along in service thinking, able to positively challenge assumptions and conventions in the team
• Utilizing and building a toolset and repeatable way of working for service design within the health technology context
You are a part of
The Data Enabled Design team, a group of data and service designers. The Data Enabled Design team is part of global 400+ design community and working on both business as research driven projects.
To succeed in this role, you should have the following skills and experience
• University degree (WO/HBO) in Design
• Track record in service design environment, able to show portfolio of (data enabled) service propositions *portfolio link needs to be included in the CV
• Experience in a service driven field like banking, insurances or airlines (or equivalent)
• Fluent in the digital environment, affinity or experience with data is a pre
• English verbal and writing