IT Outsourcing Contract Manager

Paris  ‐ Onsite
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Description

Description of the mission

Our client is currently looking for an experienced French/English speaking consultant to support the upgrade of its contracts of outsourcing of it services with its three most important it suppliers (suppliers intercompany and supplier external)

Position in the company

The candidate will integrate the Business Management team in the it Department of the organisation. The Business Management team is responsible for, among other things, the definition and implementation of outsourcing of computer services contracts.

The consultant will have both:

  • an expert role in outsourcing of it services (Service Level Agreement) contracts capable of drafting the annexes describing the services and their expected level of service, as well as;
  • a role of Project Manager/Coordinator of the 'experts' in-house and external suppliers (internal and external interlocutors).

Framework of the mission

After being informed of the context of the contractual, technical and organizational environment, the consultant will take place primarily on the following activities:

Role of computer outsourcing contracts expert able to write the annexes describing it services and service levels (SLA)

  • Conducting a review of contracts for outsourcing 2 intra-group suppliers with an external vendor to align contracts with computer services (hosting, IT operations run, development, application maintenance) actually provided by each provider (implementation of a mapping between it services and existing and future contracts)
  • Review and amendment of service levels expected (Service Level Agreement) with between other magazine/definition of the mechanisms of financial incentive (bonus/malus)
  • Modification of the contracts in order to align them on the "service catalogue" defined by the intra-group suppliers
  • Upgraded the contracts to cover the missing topics or poorly defined (Disaster recovery, Business continuity plans, security, financial, governance, controls)
  • Drafting of amendments to the contract (only technical annexes describing outsourced computer services)
  • Participation in contract talks with it vendors of the organisation

Coordination/organization

  • Formalization of States reporting of progress of this project
  • The role of project manager:
    • Coordination of all of the "knowing" internally (IT, lawyers, security...) and external (providers computer intra-group and external)
    • Definition and monitoring of the planning of the works
    • Organization of work sessions
    • Preparation of documentation for the working sessions
    • Organization of the validation of the deliverables (working documents and contract documents)

Duration

The contract will be established for a period of 6 months.

Travel to London will be required

Required skills

  • Must speak fluent French and English
  • Experience in the definition/implementation/contracting of outsourcing of computer services of type Service Level Agreement with outsourcers, ideally within financial institutions
  • Project management: methodology, rigour, autonomy,
  • Current English written and oral proficiency required: professional exchanges and the documents to be produced are in English (language of work) and part of the interlocutors are English-speaking
  • Very good skills in oral and written communication,
  • MI reporting tools.
Start date
ASAP
Duration
6 months
From
People in Computers
Published at
23.02.2019
Project ID:
1725698
Contract type
Freelance
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